At Modern Market鈥檚 helm, Anthony Pigliacampo savors his success as an innovative restauranteur.
奥丑别苍听Anthony Pigliacampo聽(惭别肠丑贰苍驳谤鈥02) opened the doors to , his health-focused eatery, the one-time engineer knew he had a hit restaurant concept.
Tired of a lack of healthy fast food options, Pigliacampo鈥檚 Modern Market concept in Boulder eschewed preservatives and artificial sweeteners in favor of dishes made from scratch featuring simple, natural ingredients, including a variety of organic and locally sourced options. It dished out salads, pizzas, sandwiches and soups.
鈥淭here was never a doubt in my mind Modmarket would work,鈥 Pigliacampo, 34, says. 鈥淣ever.鈥
That blind confidence would strike many as odd, particularly as Pigliacampo held no previous restaurant experience and was, after all, an engineer, not a chef. After graduating from CU-Boulder in 2002, Pigliacampo ventured to Silicon Valley where he enjoyed a three-year stint with celebrated innovation and design firm IDEO. There he tackled projects around the customer experience, eventually landing on a team working with McDonald鈥檚. For Pigliacampo, it was a fascinating first touchpoint with the restaurant industry and an experience that planted the seeds of Modern Market.
鈥淚 remember thinking right then, 鈥榃hat if there was a company as well run as McDonald鈥檚 pushing healthy food to the masses?鈥欌 Pigliacampo says.
That spark of an idea, however, would simmer for nearly five years as he collected new experiences, including founding his own company, Venture Design Works, after leaving IDEO in 2005.
Running his own design consultancy proved to be a rich adventure. While creating active lifestyle products later sold in stores like REI, such as a water bottle with an integrated energy gel dispenser and a coffee press that fit inside a Nalgene water bottle, Pigliacampo also learned the ins-and-outs of launching and leading a company.
The question for us was never if the concept would work but rather how we could make it better.
In 2008 he finally acquiesced to the restaurant industry鈥檚 hearty tug. He sold Venture Design Works, reconnected with high school friend Rob McColgan and began plotting Modern Market, a fast casual eatery that would embrace farm-to-table principles and dishes made from scratch. They captured $25,000 in a business plan competition and raised startup capital amid the depths of the recession.
鈥淭he opportunity for us was so obvious and others saw it, too,鈥 Pigliacampo says.
Of course, the duo then had to decide where they would open their first restaurant. For Pigliacampo, a native Pennsylvanian, Boulder was the easy choice given the city鈥檚 demographics and lifestyle as well as the restaurant industry talent found in nearby Denver, a hotbed for growing chains. McColgan agreed.
In September 2009, Modern Market opened its doors at the Twenty Ninth Street Mall 鈥 a spot Pigliacampo lived about a half-mile from while attending CU 鈥 and welcomed guests into a modern environment more Apple Store than Applebee鈥檚. Its industrial modern design reflects the company鈥檚 innovative approach to everything from menu to service, including changing expectations of what a $10 meal can be. Food is served on ceramic plates with glasses and real silverware.
The company moved to its new Denver headquarters in May.
鈥淓verybody thought we belonged on Pearl Street, but we believed wholeheartedly in the concept鈥檚 promise regardless of where it was located,鈥 says Pigliacampo who eats there daily.
His favorite dish, the Farmer Salad, includes roasted chicken, feta, almonds, corn and red grapes.
Pigliacampo began applying engineering ideology to the restaurant, namely lean manufacturing principles. He worked to match kitchen output and capacity with customer demand. He also examined ways to enhance Modern Market鈥檚 operations, customer experience and menu. In one particularly savvy move, Modern Market began printing nutritional information on receipts with a transparency that resonated with the restaurant鈥檚 conscientious diners.
鈥淭he question for us was never if the concept would work but rather how we could make it better,鈥 Pigliacampo says. 鈥淒ay one was version 1.0. Then we tweaked things for version 1.1, 1.2 and so on.鈥
Those ongoing tweaks soon produced results, recognition and expansion.
By the end of 2013, Modern Market had six restaurants across Colorado and leading restaurant publication聽Nation鈥檚 Restaurant News聽named the upstart chain one of its five 鈥淗ot Concepts,鈥 an annual honor recognizing innovative concepts demonstrating high growth potential. Some of the award鈥檚 previous winners include brands now known throughout the U.S., such as Noodles & Company, Smashburger and Fogo de Ch茫o.
鈥淲hat Modmarket has done so well is find that balance of high-quality, chef-driven food that鈥檚 accessible and a good value,鈥 says聽Nation鈥檚 Restaurant News聽editor-in-chief Sarah Lockyer. 鈥淎nd what you see in [Pigliacampo], in particular, is someone who approaches the restaurant in a measured, yet genuine way.鈥
As energized and passionate as he was on day one, he looks to pen Modmarket鈥檚 next chapter.
The chain, which currently has nine Colorado-based restaurants and one in Dallas, will have 13 stores by the end of this year and at least two dozen by the end of 2015. Long-term, Pigliacampo hopes to establish Modern Market as a national brand.
鈥淭he beautiful thing about having that goal is that the bigger we get, the more good we鈥檙e doing,鈥 Pigliacampo says. 鈥淲e have a sustainable supply chain and create above-market rate jobs, with $9.50 being the average wage, so every increment we grow results in more positive things happening for those we touch. That鈥檚 a rewarding feeling.
Photography courtesy Anthony Pigliacampo