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Course Description

The Buff Way: Demonstrating our Culture of Care provides the knowledge, skills, and abilities ¾«Æ·SMÔÚÏßӰƬ employees need to demonstrate a culture of care that results in high student success and retention. The Buff Way is based on care standards, guiding principles, and operating guidelines developed by ¾«Æ·SMÔÚÏßӰƬ.Ìý

The program will develop the skills needed to provide exceptional service to all members of the ¾«Æ·SMÔÚÏßӰƬ community from internal campus partners to students to external stakeholders. Join us to learn what it means to serve our community in The Buff Way. Ìý

ÌýLearning Outcomes

After attending this training, participants will be able to: Ìý

• Demonstrate the mindset of a culture of care service provider Ìý
• Demonstrate how to mitigate unconscious bias in service interactionsÌý
• Assess their current service skills and strengths  Ìý
• Investigate the harms that can come when we do not demonstrate a culture of care, including the impact on student retention  Ìý
• Demonstrate their knowledge of those we serveÌý
• Anticipate and respond to the needs, wants and expectations of those they are serving  Ìý
• Implement a four-step process for managing a conversation to demonstrate a culture of care Ìý
• Implement the communication skills that demonstrate a culture of care, including the art of focused questions and problem-solving skills   Ìý
• Cultivate skills for handling difficult conversations and situations when delivering service  Ìý

ÌýWho should attend

Employees who interact directly with students and others in a service capacity should take this course. 

Cost

There is no cost for this program.

Upcoming Sessions

Ìý

• In-person: January 7th andÌý9th, 2025, from 9 am – 1 pmÌý each day, Administrative & Research Center (East Campus) 346
• In-person:ÌýFebruary 25thÌýand 26th, 2025, from 9 am – 1 pmÌý each day, Administrative & Research Center (East Campus) 346
• In-person: March 25th and 26th, 2025, from 12:30 – 4:30 pmÌý each day, Administrative & Research Center (East Campus) 346
• In-person: May 20th and 21st, 2025, fromÌý9 am – 1 pmÌý each day, Administrative & Research Center (East Campus) 346

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Instructor(s)

Kristen Wanderlich, Senior Training and Development Specialist, Organization and Employee Development, Department of Human Resources

Ginny Taylor, Senior Training and Development Specialist, Organization and Employee Development, Department of Human Resources